Marketplace Services
Marketplace Services for Established Product Brands
We help product brands build strong marketplace foundations, scale with disciplined growth strategies, and improve visibility across search and AI-driven discovery.
Discuss Your Growth Priorities
Our Mission
We empower brands committed to ethical practices, sustainability, and innovative product design to make a positive impact.
How the work is organized
One full-service marketplace operating model. Two growth stages. Protect available as an add-on.
Protect — optional add-on Added when margin, account health, or catalog integrity is at risk. It is not a growth stage and is not included by default.
Full-service scope
Included across both stages
Every engagement runs the same operating model. What changes between Launch and Scale is strategy and emphasis, not which capabilities are included.
- Catalog & Listing Optimization
- Listing structure, backend attributes, and suppressed-listing recovery.
- FBA Fulfillment & Operations
- Inventory management and fulfillment planning that prevents stockouts.
- Advertising & Growth Strategy
- Sponsored Products and full-funnel advertising managed to margin.
- Search, SEO & AI Discovery
- Keyword demand, search behaviour, and AI-powered discovery trends.
- Buy Box & Pricing Strategy
- Buy Box eligibility, seller competition monitoring, and pricing correction.
- Inventory, Forecasting & Marketplace P&L
- Replenishment timing and ad spend reviewed against marketplace contribution.
Growth Stage 01 — Launch
Launch
$0–$2M marketplace revenue
Build a durable marketplace foundation and establish repeatable growth.
Strategic priorities
- Channel ownership and setup
- Catalog and listing readiness
- Operational stability
- Inventory and fulfillment planning
- Initial demand generation
- Advertising managed to early contribution and learning
Growth Stage 02 — Scale
Scale
$2M–$20M marketplace revenue
Expand demand and operating capacity without losing margin, inventory control, or channel discipline.
Strategic priorities
- Full-funnel growth
- Search and AI discovery expansion
- Advertising efficiency
- Buy Box and pricing discipline
- Forecasting and replenishment
- Marketplace P&L and senior operating cadence
Optional add-on
Protect
An optional add-on, not a growth stage. Added when margin, account health, or catalog integrity is at risk. FLS resolves chargebacks, catalog and listing failures, and operational problems that quietly erode marketplace performance.
Chargeback review and recovery
- 01Review chargeback history and supporting records
- 02Identify disputed or potentially recoverable charges
- 03Document and pursue valid recovery opportunities
- 04Keep ownership and status visible
Catalog and listing integrity
- 01Identify broken, suppressed, or inconsistent catalog records
- 02Prioritize issues based on marketplace impact
- 03Work through listing and catalog remediation
- 04Confirm whether visibility and operational integrity are restored
“The results speak for themselves. FLS came in and helped us understand and make sense of the chargebacks we unknowingly accrued for the past 3 years. With FLS’s help, Amazon ultimately paid us back on those costly chargebacks.”
How an Engagement Works
How an FLS engagement moves from diagnosis to growth
Diagnose
Catalog, advertising, operations, inventory, profitability, and channel risk.
Prioritize
Name the constraints costing the most revenue or margin.
Execute
Assign ownership and work the launch, remediation, or scale plan.
Measure and adjust
Revenue, margin, inventory, advertising, and account health.
Engagement clarity
- A named senior lead owns the engagement.
- Active priorities, ownership, decisions, and next actions stay visible.
- Priorities are maintained in a shared working plan.
- Profitability is evaluated across revenue, margin, inventory, and advertising.
- Strategic reviews occur at agreed decision points.
In Their Words
What operators say after the work is done
We have been extremely pleased with Josh and his team and have the highest remarks for them. We have full trust any of your organizations would also be just as delighted.
Rick Hemmerling
Insect Shield
The results speak for themselves. FLS came in and helped us understand and make sense of the chargebacks we unknowingly accrued for the past 3 years.
With FLS's help, Amazon ultimately paid us back on those costly chargebacks.
Jason Rafeld
Rhino Rack
I brought on FLS as our Amazon partner to guide us through new product launches and manage our AMS campaigns.
They carefully researched the product portfolio, planned the campaigns and the results spoke for themselves.
Alex Lebedev
Reel Sonar